You need (their modern software) or the legacy USB dongle firmware .
headsets (manufactured under HP) often ship with newer firmware (e.g., version 4104) that might not have a public standalone installer yet hyperx.com 2. Troubleshooting Connection Issues download hyperx cloud 2 drivers
Ensure the 7.1 button on the center of the USB control box is illuminated. You need (their modern software) or the legacy